Legal
Privacy Policy
Last updated: 15 August 2026 — organisation-wide, managed by the Super Admin from the CMS.
1. Information We Collect
When you visit our website, donate, or contact us, we may collect your name, email address, phone number, postal address and any message or payment-receipt details you choose to share with us through our forms.
2. How We Use Your Information
We use the information you provide to respond to enquiries, process and verify donation requests, send updates about our work (only if you opt in), and improve our programmes and website.
3. Sharing of Information
We do not sell or rent your personal information. Details may be shared internally between our cities' administrators solely to coordinate your request, or with authorities where required by law.
4. Cookies
Our website may use basic cookies to remember your city preference and to understand how visitors use the site, so we can improve it over time.
5. Data Security
We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration or disclosure.
6. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by writing to us using the Contact Us page.
7. Changes to This Policy
We may update this policy from time to time. The updated version will always be available on this page with a revised "last updated" date.